Refund Policy

At Zoko World, we strive to provide top-quality digital services. Due to the nature of digital products and instant access, we follow a strict no-refund policy, except under certain exceptional circumstances outlined below.

1. Digital Product Nature

All our products — including website packages, digital ID cards, templates, or memberships — are digital and are delivered electronically. Once delivered, they are considered "used" and cannot be returned.

2. No Refund After Delivery

We do not offer refunds for any digital product or service once it has been accessed, downloaded, or delivered to the customer via email, dashboard, or website.

3. Exceptions (Only If Applicable)

Refunds may only be approved in the following rare cases:

• If the customer is charged multiple times for the same product.
• If the customer did not receive the product at all after successful payment, and the issue is verified by our support team.
• If the delivered product is completely different from what was advertised and no customization was made by the user.

4. Subscription & Trial Services

If your service involves a trial period (e.g., a 3-day free trial), no payment is required upfront. Subscriptions started after a trial are non-refundable. Please cancel before the trial ends if you do not wish to continue.

5. Cancellation Policy

• You may cancel your service or subscription before the next billing cycle from your account dashboard.
• Once a subscription is renewed or a service is purchased, cancellation will only stop future billing, not refund the current payment.

6. Processing Time

Approved refund requests (as per policy) will be processed within 7–10 business days through the original payment method.

7. Contact for Refund Support

If you believe your case qualifies for a refund, please contact our support team within 48 hours of the issue:

Email: zokoworldservice@gmail.com
Phone: +91 7827219784
Address: G-20, Preet Vihar, New Delhi – 110092

8. Policy Updates

This refund policy may be updated at any time without prior notice. Users are advised to check this page regularly for any changes.